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Customer Service

Contacting FUJI Sports

You can reach us by:


Phone: 212-769-1823
Email: customerservice@fujisports.com

 

Ordering from FUJI Sports

Place your order on our secure server shopping cart. Your order will be processed either the same or the next day. Orders are shipped from our warehouse in New Jersey and will reach you in 1-6 business days depending on where you live.


Shipping Information

All continental USA orders are shipped via UPS Ground. If you'd like your order shipped Next Day Air, 2nd Day Air, or 3-Day Select, you must choose your desired option when you check out in the shopping cart. If you have an urgent order, it's best to shoot us an email or call us to let us know that it's urgent. Any requests for expedited orders must be received by noon EST. Any orders that request USPS service will ship in 1 or 2 business days from placement.


Return Policy

Items may be returned provided they have not been washed, worn, soiled or altered in any way. Any item that is received as a return and is in a non re-sellable condition as new (garments that have been washed, worn during practice, or soiled) cannot be accepted for return and will be sent back to the customer.

If your item is returned properly folded in a non-ripped bag, and is clean and not worn, there is no charge for your return/exchange. Please follow the instructions on the Returns/Exchanges Form which was sent with your order. If necessary, you can also download and print a copy of the Return Form here. Return shipping to our warehouse will be covered by the customer.


Hatashita & FUJI Sports
Statco / Returns Dept
3 Distribution Ave., Bldg 25
Kearny, NJ 07032


Once your return has been sent, please send package tracking information to info@fujisports.com. All refunds/exchanges will be processed upon receipt of your return.