FUJI Sports Customer Service
Contacting FUJI Sports
You can reach us by:
Ordering from FUJI Sports
Place your order on our secure server shopping cart. Free Shipping, UPS Ground and USPS shipments will be processed within 48 business hours (Monday-Friday). UPS Next Day Air, UPS 2 Day Air and UPS 3 Day Select shipments will be processed and shipped same day if received before 2pm EST. Orders placed after 2pm EST will ship the following day. Most orders are shipped from our warehouse in NJ and will reach you within 1-7 days from date of shipment. Please note that these shipping and transit times are subject to change during the holiday season.
Orders that qualify for Free Shipping will be shipped via UPS Ground. UPS Ground does not ship to PO Boxes so please provide a street address if you select free shipping. If you would like your order to ship same day, you must place your order before 2pm EST and select UPS Next Day Air, UPS 2 Day Air or UPS 3 Day Select. The fee for these options will be listed in the shopping cart upon checkout. Shipments that are returned to our warerhouse due to an insufficient address are subject to additional shipping fees for reshipment.
Items may be returned provided they have NOT been washed, worn, soiled or altered in any way. If the item received is in non re-sellable condition, the item cannot be accepted for return and will be returned to the customer.
If your item is returned in new and re-sellable condition, there is no restocking fee for your return/exchange. Please follow the instructions on the Returns/Exchanges Form which was sent with your order. If necessary, you can also download and print a copy of the Return Form here. The customer is responsible for the return shipping cost to the warehouse and cannot be reimbursed by FUJI Sports. If the item is being sent back for EXCHANGE, then FUJI Sports will cover the cost of sending the new item from our WAREHOUSE to your address (only available in the continental USA).
Please send any returns or exchanges to the following address:
Hatashita & FUJI Sports
Statco / Returns Dept
3 Distribution Ave., Bldg 25
Kearny, NJ 07032
Once your return has been sent, please send package tracking information to CustomerService@FujiSports.com. All refunds/exchanges will be processed once the warehouse confirms receipt of your return and accepts the product/s back into inventory.
More answers to your questions can be viewed in our FAQ Section.